Question 1

Do I need an appointment, or can I just walk in?

Accepted Answer

Excel Immediate Care is a walk-in clinic — no appointment is ever needed. Simply arrive during open hours and you'll be seen on a first-come, first-served basis. If you prefer to call ahead, reach us at (312) 838-7000.

Question 2

What insurance does Excel Immediate Care accept?

Accepted Answer

We accept most major insurance plans. If you're unsure whether your plan is covered, call us at (312) 838-7000 before your visit and our staff will confirm your benefits. We also offer flat-rate self-pay pricing so the cost is predictable whether or not you carry insurance.

Question 3

How much does a visit cost without insurance?

Accepted Answer

We charge flat-rate pricing for all visits, so you'll know the cost upfront — no surprise bills. Our rates are significantly lower than a typical emergency room visit for the same condition. Call (312) 838-7000 for current pricing on specific services.

Question 4

How long will I have to wait?

Accepted Answer

Walk-in urgent care visits are generally much faster than a hospital emergency room. Wait times vary by day, but our Westchester, IL location is typically quickest on weekday afternoons and early weekend mornings.

Question 5

What are your hours?

Accepted Answer

We're open Monday through Friday from 3:00 PM to 8:00 PM, and Saturday and Sunday from 8:00 AM to 8:00 PM. We're here for after-work and weekend visits when your primary care provider may not be available.

Question 6

What conditions and services do you treat?

Accepted Answer

We treat a wide range of non-life-threatening illnesses and injuries — colds, flu, strep throat, ear infections, UTIs, lacerations, and sprains. We also offer on-site X-rays, EKG, lab tests, and physicals, all without a referral or separate appointment.

Question 7

When should I go to the ER instead of urgent care?

Accepted Answer

Come to us for conditions that are painful or concerning but not life-threatening. Go directly to the nearest ER or call 911 for chest pain, difficulty breathing, stroke symptoms, severe bleeding, or any condition you believe may be life-threatening. When in doubt, call us at (312) 838-7000.

Monday	3:00 PM – 8:00 PM
Tuesday	3:00 PM – 8:00 PM
Wednesday	3:00 PM – 8:00 PM
Thursday	3:00 PM – 8:00 PM
Friday	3:00 PM – 8:00 PM
Saturday	8:00 AM – 8:00 PM
Sunday	8:00 AM – 8:00 PM

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